Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with a casino on our list? We welcome all reader correspondence and do our best to reply promptly.
Reach the Editorial Team
The fastest way to reach us is by email at [email protected]. We aim to respond to every message within two business days. If your query is time-sensitive — for example, you have spotted an inaccurate bonus term or a broken link — please put "Urgent – Editorial" in the subject line so we can prioritise it.
What We Can Help With
- Review accuracy: If a bonus offer, wagering requirement or payment detail on one of our pages no longer matches what a casino is actually showing, let us know. Our editorial team verifies and updates pages regularly, but reader reports are invaluable.
- Site corrections: Typos, broken links, outdated information — please flag them. We take editorial accuracy seriously.
- Responsible gambling queries: We are not a counselling service, but we can point you toward the right resources. Our responsible gambling page lists self-exclusion tools, deposit-limit guides and support organisations available to US players.
- General questions about how we work: Our about us page explains how we research and rank casinos, how commercial relationships are disclosed, and what our editorial independence means in practice.
- Terms, corrections and legal matters: For anything relating to our policies, please review our terms and conditions before writing — your question may already be answered there.
What We Cannot Do
A few things fall outside what we are able to help with directly:
- We cannot intervene in disputes between a player and a casino. If you have an unresolved complaint, contact the casino's support team first, and then the relevant state gaming authority if the matter is not resolved.
- We do not provide legal or financial advice. If you have concerns about your gambling activity, please speak with a qualified professional or reach out to a dedicated support service.
- We do not accept paid placement requests. Commercial relationships on this site are disclosed transparently and do not determine editorial rankings — see our about us page for how we handle this.
Responsible Gambling — A Note Before You Write
If gambling has stopped being enjoyable, or is affecting your finances, relationships or wellbeing, please seek support before contacting us. US players can reach the National Problem Gambling Helpline on 1-800-522-4700, available 24 hours a day, seven days a week. The helpline offers call, text and chat options. State-level resources and self-exclusion programmes are also listed on our responsible gambling page.
Response Times and What to Expect
We read every message that arrives at our inbox. Response times are typically within 48 hours on business days. During high-volume periods this may extend slightly, but we will always reply. We do not use automated responses for reader queries — a member of the editorial team will answer you directly.
A Word on Feedback
Reader feedback genuinely shapes how this site develops. If you have used one of the casinos featured on our site and your experience differs from what our review describes — whether better or worse — we want to hear it. We cannot publish individual player reviews, but first-hand accounts inform how we weight our assessments and flag areas that need closer scrutiny. Your message contributes to more accurate, more useful content for everyone who visits.
To get in touch, email us at [email protected]. We look forward to hearing from you.